Terms & Conditions

These terms and conditions of sale shall be deemed to be incorporated in the contract between the Company and our UK customers. Overseas customers (including Eire) please contact our Customer Service staff on 01285 762033 for further information.

1. PRICES
Prices quoted are exclusive of VAT . We endeavour to keep the same pricing throughout the calendar year. However if circumstances beyond our control dictate otherwise, we reserve the right to amend our pricing accordingly.
For more detailed product list giving product description and code, pack quantity, age recommendations and an indication of the likely retail price, please contact us. If you need trade price lists please contact us on 01285 762033, by fax on 01285 762034 or by email at Mel@educationessentials.co.uk

2. PAYMENT
(i) Where credit is given payment for goods supplied is due within 30 days of the invoice date.
(ii) In the case of overdue invoices, the Company reserve the right to charge interest at the rate of 2% per month.

3. NON ACCOUNT HOLDERS
Goods can be supplied on a cash with order basis, against a pro-forma invoice or through major credit, debit and charge cards. Credit can only be given to approved account holders. If you wish to apply for credit just call us to discuss at 01285 762033.

4. CARRIAGE AND PACKING
(i) Orders over £300 (excluding VAT) will be delivered carriage free. Any products from the Education Essentials product porfolio can be bought to make up this carriage paid value of goods.
(ii) Orders under £300 (excluding VAT) will be subject to a charge in respect of the actual costs incurred (plus VAT) for carriage and packing. These can be quoted in advance of the order being processed when required.
(iii) Our normal lead time is 3 to 5 days from receipt of order and this includes the carrier's delivery time. Where delivery is required urgently, we have an express service. The additional carriage charge for this can be provided on request. This service is strictly subject to stock availability. Please specify Express Delivery at time of ordering.

5. AVAILABILITY OF STOCK
We keep a good stock cover in our warehouse at all times. However in the unfortunate event that an item ordered is out of stock, we will supply the item as soon as possible thereafter and aim to keep you well informed. You will not be charged for goods until shipped.

6. DESCRIPTION
The Company is continually seeking to improve the quality and value of its goods and services. Whilst we take every care to ensure illustrations and descriptions within the catalogue are accurate and informative, we do reserve the right to change specifications or improve our products.
In the event of any substituted product not being acceptable we will gladly issue a full credit, provided the goods in question are returned within seven days and in an as new re-saleable condition.

7. PROPERTY
Not withstanding delivery of the goods by the Company, property in the goods will not pass to the Purchaser until the goods have been paid for in full.

8. DAMAGED GOODS AND CLAIMS
Any shortage or damage must be reported to the Company within three days of receipt of the goods, otherwise claims cannot be considered. If, on receipt, goods are seen to be damaged, the delivery note should be endorsed "damaged in transit" and packing materials should be retained pending enquiry and inspection by the Company.

9. RETURNS
If for any reason you wish to return a product please contact our Customer Service Department who will advise on the appropriate procedure. Please do not return goods without prior authorization. If a customer dislikes a product or product not suitable then the item will be collected and credited immediately subject to a 10% restocking fee and £10.98 + vat carriage fee.

10. COMPLAINTS
Complaints are to be made in writing describing the issue and providing photographic evidence where possible. Any claim for discrepancies or damages must be made to us within 3 working days of the delivery. All complaints will be acknowledged within 24 hrs of receipt. Each complaint is given a reference number and any contact made with the account manager or customer is recorded. A resolution will be offered within 48hrs of receiving the description of the issue & photographs (where possible) for both stock and direct delivery items. This will be in the form of a replacement or credit.

We hope the above covers the majority if not all eventualities. Please however do not hesitate to contact us on 01285 762033 if anything is unclear or you need further information.